What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I forgot my password. Attempts to send me the link to change it are not going through to my email.

    Asked by Gary Fukala  on May 10, 2016 at 07:12 PM
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    JotForm Support

    Answered by Chriistian on May 10, 2016 at 09:16 PM

    It appears that your email address was added to the bounce list, which is why you are not receiving the password reset instructions in your email. I have now removed the address from the bounce list. Please try sending the reset instructions and it should now be sent to your email address successfully.
    If you need further assistance, please let us know.