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RHemeryAsked on May 11, 2016 at 4:54 AM
Hi there
My form is working great except the auto response which emails people telling them which sessions they booked for only appears to be working for Session 2 and being blank for Sessions 1, 2 and 3.
https://eu.jotform.com//?formID=61303983012952
https://form.jotform.com/61303983012952
You have registered for the following sessions...
Session 1: 10.10am-11.00am: {session112}
Session 2: 11.30am-12.20pm: {session213}
Session 3: 1.30pm-2.20pm: {session3}
Session 4: 2.25pm-3.15pm: {session4}Is only returning:
Session 1: 10.10am-11.00am:
Session 2: 11.30am-12.20pm: History (A-Level) (Location: G07)
Session 3: 1.30pm-2.20pm:
Session 4: 2.25pm-3.15pm:Please help!
Thanks
Rich
Page URL: https://form.jotform.com/61303983012952 -
Chriistian Jotform SupportReplied on May 11, 2016 at 6:11 AM
I did a test submission on your form and it seems that the auto responder is working fine. The session that I chose was displayed on the auto responder as shown below.
Can you try to test submit your form and see if the auto responder is working on your end?
Do let us know if the issue still persists.
Regards. -
RHemeryReplied on May 11, 2016 at 6:32 AM
Hi Christian
I've just tried it two more times afraid and the problem has persisted. Tried it going to Outlook and Gmail in case that was an issue. Just tried it a third time using the responses you gave. REALLY STRANGE and annoying! haha.
Any ideas why?
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Welvin Support Team LeadReplied on May 11, 2016 at 8:52 AM
The selected data are there in the form submissions page. I've fixed something in the autoresponder email, the text color and re-adding the field names. Can you check again?
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RHemeryReplied on May 11, 2016 at 8:56 AM
Seems to work now, thanks Welv.
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Ashwin JotForm SupportReplied on May 11, 2016 at 10:19 AM
Hello RHemery,
On behalf of my colleague, you are welcome.
I am glad to know that your issue is resolved.
Do get back to us if you have any questions.
Thank you!