What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I presume you are referring to the fillable PDF form? Please check this guide about it: https://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator. There are times that the exact design of the form cannot be translated in the PDF version.
This is how it looks like when I cloned your form and converted it to a fillable PDF:
As you have mentioned, I presume the problem is the size of the labels of your input fields? Currently, we cannot edit them, I believe the system generates a fixed size. The ones that you can edit is the headers and static text fields, you can format them in the form builder and they will show up the same way on the fillable PDF.
I'll forward this concern to our back-end team to have it checked and fixed. Apologies for the inconvenience. We will update you on this thread.
Hi Thanks for getting back to me. I have attached the form here.
Unfortunately, if you are replying in this thread using your email client and attaching files, it won't go through here. You need to upload your PDF file in a storage service like Dropbox or Google Drive, then directly send us the download link to it. I presume the screencast I have showed is the same problem you are getting?
Regardless, the problem has already been forwarded. We will update you on this thread as soon as we hear any news. Apologies.