I keep pressing downgrade but it won't downgrade my account to the free version

  • Profile Image
    Asked on May 11, 2016 at 11:11 AM
  • Profile Image
    Answered on May 11, 2016 at 11:44 AM

    I see that the subscription of your account is already cancelled and it is scheduled to downgrade to Free subscription by May 12, 2016. Please be noted that the account will be holding Bronze subscription till the next billing date and then downgrades to Free. 

    Please let us know if we can be of any further help. Thank you!