What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upload limit

    Asked by Tater on May 11, 2016 at 06:03 PM

    Dear Jotform,

    I am wondering why i have a limit of upload space when I have linked my form to my FTP Server. I am using this as a dimistration for others to show how easy and great jotform is. The only issue I'm running into is that some people want the ability to upload files bigger than 2GBs to their own FTP Server. Therefore, my question is once again, why is my upload limit being reached when I set the form to send the upload form request to my FTP server. I have taken the form off of my web site.

    FTP web site site upload size file upload
  • Profile Image

    Answered by victor on May 11, 2016 at 06:28 PM

    By default all files and data go through our server to be processed. Once they are done it will be copied (not moved) to your FTP or other servers.

    If you do not wish to keep any information in our servers, you can use our Auto Delete App. This will remove all the information from our database.

  • Profile Image

    Answered by Tater on May 11, 2016 at 06:46 PM

    So by using this app, I will still recieve an email that the file has been sent and uploaded to our FTP server. Yet, it will be deleted on jotform server and won't store it on there. Will we still recieve email notifications and will we have to upgrade to the larger package to support files bigger than 100mbs?

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    JotForm Support

    Answered by Mike_G on May 11, 2016 at 08:01 PM

    I would suggest you make some test on your end first. Create a test form with an upload field and connect it to your FTP server, make sure connections are okay and make a test submission. Then, try using the Auto Delete App that my colleague, victor, have suggested. Normally, the app will automatically delete submissions shown on the submission page(stored in Jotform) but email notifications are still going to be sent.

    With regards to the maximum file upload size that can be uploaded within your form, it is 1GB. You can refer to this guide for more information: Changing-the-Upload-Size-Limit

    Let us know if you need any further assistance. Thank you.