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  • Profile Image

    the data in the form is not sent to the email recipient

    Asked by majesty_dt on May 12, 2016 at 10:04 AM

    when I tried to fill in the form, the data in the form is not sent to the email recipient. I've done it several times but the result was the same. all my other forms are also experiencing the same thing. whether the system was indeed an error? whereas in the notification settings are correct

    please help me

     

    thanks a lot

    recipient email sent in
  • Profile Image
    JotForm Support

    Answered by beril on May 12, 2016 at 11:16 AM

    We are sorry for the inconvenience that may have caused. Your email address, majesty_dt@yahoo.com NOT in our bounce list. I've also checked your Mail Logs. It seems [2016-05-12 10:58:51] SENT to majesty_dt@yahoo.com
    from noreply@jotform.com via AMAZONSES Please, check the guide below also: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
    Could you please check your spam, trash and bulk folders? If you find them there,
    please mark them as not spam in order to not go into the folder any more.[2016-05-12 10:26:36] Submission #338872396622987882 Form #10433217617 FAILED to
    majesty_dt@yahoo.com from rangga@gmail.com via AMAZONSES [2016-05-12 10:12:47] Notification Test FAILED to majesty_dt@yahoo.com
    from noreply@jotform.com via AMAZONSES
    [2016-05-12 10:11:03] Notification Test FAILED to majesty_dt@yahoo.com from
    noreply@jotform.com via AMAZONSES
    [2016-05-12 10:10:03] Notification Test FAILED to majesty_dt@yahoo.com from
    noreply@jotform.com via AMAZONSES
    [2016-05-12 09:40:58] Submission #338869658622968202 Form #10433217617 FAILED
    to majesty_dt@yahoo.com from adenolshop@gmail.com via AMAZONSES
    [2016-05-12 07:36:14] Submission #338862174622251223 Form #61323118942451 FAILED
    to majesty_dt@yahoo.com from majesty_bj@yahoo.com via AMAZONSES
    [2016-05-12 07:30:26] Submission #338861826622282951 Form #61323118942451 FAILED
    to majesty_dt@yahoo.com from yudik@yahoo.com via AMAZONSES

    I've also sent you a test email to your mail address. We would appreciate it if you could check it and let us know the result.