Our form and our account is disabled after creating form

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    Asked on May 12, 2016 at 12:00 PM

    I was in the process of creating a form to use for my company when I noticed that my forms were disabled. As of right now, my forms are reading as disabled. I believe I fixed the problem. Please advise as to how to get my account/forms enabled again.


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    Answered on May 12, 2016 at 01:15 PM

    The reason why your form is suspended by our system is because you are using a form ("Credit Card Authorization Form") that is not allowed per our terms of use.

    Please do note that asking for credit card details in any form other than the payment tools specifically built for the same is not allowed and all accounts with the same are to be terminated.

    You can more about it on our terms of use: http://www.jotform.com/terms/

    These are the relevant segments:

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. Further, you agree that Company shall not be liable to you or any third party for removing your Submissions or suspending or terminating your access to the JotForm Service. You may discontinue your participation in and access to the JotForm Service at any time.

    There are 2 options here:

    1. deleting the form mentioned above and then creating one using our payment tools or

    2. removing all fields and text that requests Credit Card data and instead use our payment tools to capture the payment.

    For authorization payments, it is very simply to set up your payment tool to do the same, by following the steps mentioned here: How to Enable Payment Authorization

    Do of course let us know if you have any additional questions.

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    Answered on May 12, 2016 at 03:51 PM


    We are not trying to process payments through the form. We are simply trying to ID check and verify that the name on the card provided to us via the phone matches with the name on the id.

    Is this possible to do?

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    Answered on May 12, 2016 at 04:21 PM

    If you're not collecting CC numbers instead only the name only, I would suggest you to simply ask for the name instead of using the word Credit Card, but if you need to get the CC number or other info related to CC as expiration date or security code, then you will need to use one of our payment integration which allows payment authorization, you will find which of our payment gateways will allow you to do that on the link provided by my colleague above.

    As you are getting this info over phone as well, I would suggest you to specify that the data should be the same as provided over the phone instead of use the word Credit Card, this should avoid your form to be deactivated. 

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    Answered on May 12, 2016 at 04:44 PM
    Got it. We have removed the verbage asking for credit card details. Can you
    please reenable our account?
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    Answered on May 12, 2016 at 05:03 PM

    Your account is active and you should be able to load your forms as normal now.