What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Log on won't work? does not recognize user name.

    Asked by brandon  on May 12, 2016 at 03:36 PM


    I'm not able to log on to our jotform account.  It does not recognize the username...but it's the same username we've always used...?  Why the confusion all of a sudden?

    Please advise how i can reset my username and password.  



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    JotForm Support

    Answered by Kiran on May 12, 2016 at 03:43 PM

    As I check your email address in our records, I'm not able to find any accounts registered with it. However, I see that there is a contact form on your website which is built using JotForm. As I searched the form from your webpage I see that the account ParkABike is registered using sales@parkabike.com email address. Are you referring to this account? If so, you may login to this account by using the account username or email address. If you do not have the password, you may request for a password reset from the login screen.

    If you are referring to a different account, please let us know the form ID that you have created in that account so that we'll try to locate the account for you.

    Thank you!