What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why we have stopped receiving e-mail notifications for our Image Submission form?

    Asked by earthsky on May 12, 2016 at 05:14 PM

    This is now the third or fourth time this has happened recently, every other time ya'll resolved this very quickly for us, is it something we're doing wrong? Could we change something to avoid this? Thanks ahead of time!

    receiving thanks resolved OR US
  • Profile Image
    JotForm Support

    Answered by Nik_C on May 12, 2016 at 05:44 PM

    I checked your form, your email was in bounce list and the reason is below:

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com

    I removed your email from our bounce list and your submissions should go through normally.

    Please check this thread on how to prevent similar issues.

    We're sorry for this inconvenience.

    Thank you!