What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Encryption: Matrix field not decrypting completely

    Asked by ksupport on May 12, 2016 at 05:20 PM

    If I am connecting to the site via SSL why not let me see the unencrypted data you storing? I'm connecting to your server via SSL so "technically" safe. Makes no sense to encrypt at the browser just for me to upload my private key  and allow the browser to decrypt.  This might be ok for archive type purposes but is useless with reports and csv downloads. 

    Speaking of CSV... I want a CSV which your system can't handle for some reason. Just spit out a fully encrypted file that I can use openssl and my private key to decrypt!   Better yet, send me a email with the encrypted data.  I can then parse the data using my private key. 

    Why do you send my data over the internet in the clear but can't handle CSV and reports. Sending me an email that isn't encrypted is NOT SECURE!

    Why not encrypt my email using my public key using s/mime or similar technology?

    Since my private key doesn't get uploaded to the sever I assume this is using javascript to read and decrypt. Seems like you can make a button to paste data into clipboard as well.

    Finally...  

    After uploading my private key and viewing the submission the matrix widget doesn't decrypt. Why?

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    JotForm Support

    Answered by Nik_C on May 12, 2016 at 06:11 PM

    Can you please be more specific which files you're unable to see?

    Regarding the data we store, all submitted data on our server is secure. Data transferred from your browser to our server will also be secure when you use SSL/secure form URL to accept a submission. We support high-grade 256-bit encryption.

    More about Encrypted forms you can find on this link.

     

    Question about CSV I moved to the new thread since it is a separate issue. We'll follow up in this thread.

    Please let us know if you have any further questions.

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    Answered by ksupport on May 12, 2016 at 06:19 PM

    Thanks for quick response. 

    See image.  The submission page shows both encrypted and unencrypted data.

    Why is matrix not unencrypted?  Bug?

     

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    JotForm Support

    Answered by Nik_C on May 12, 2016 at 06:49 PM

    I'll do some tests regarding this issue and will get back to you!

    Thank you for your patience.

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    JotForm Support

    Answered by Nik_C on May 13, 2016 at 04:17 AM

    I did thorough testing and I was able to replicate the issue you mentioned.  I forwarded this to our backend team for further testing. We'll get back to you through this thread with the outcome.

    Thank you for your patience!

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    JotForm Support

    Answered by NeilVicente on May 30, 2016 at 10:47 PM

    Hi,

    The issue about matrix fields not being decrypted should now be fixed.

    Please let us know if you have other questions.

    Cheers!

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    Answered by tascperformance on June 21, 2016 at 10:55 AM

    Hi Support, I am having the same issue with my form matrix not decrypting the data. Please advise how to fix! 

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    JotForm Support

    Answered by Welvin on June 21, 2016 at 12:01 PM

    @tascperformance: I see that you have created your own thread for the problem. We will address the issue there.