What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Wizard: Shared Form Autoresponder “Reply-to Email” is always set to the master account's email even if it is set with sub-account's email

    Asked by 2maxgroup on May 13, 2016 at 04:39 AM

    The 2nd question, “Reply-to Email” is set as my sub-account email in autoresponder email. however, when customer reply the email, it will be sent to main-account email.

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    Answered by yan on May 13, 2016 at 06:00 AM

    "Reply-to Email” of Autoresponder Email is set as my sub-account email. However, when customer replies the email, it will be sent to main-account email. What should I do?


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    JotForm Support

    Answered by Chriistian on May 13, 2016 at 08:34 AM

    I checked your form and I was able to replicate the issue. It seems that the issue is on our new wizard. I will need to escalate this issue to our development team. For now, as a workaround, you can try to use our old wizard by accessing your edit form with &old in the URL. In this way you can access the old wizard. For example:



    Once you have accessed the old wizard, you will notice that the value for the Reply-To Email is set to a variable {user_email}. Please replace this to your own email address and save the changes.


    Do let us know if you need further assistance.