What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Disabled Account - Autosuspended

    Asked by Jennifer  on May 13, 2016 at 10:30 AM

    Our account has been suspended (im assuming its a form we have). I am attempting to edit/remove the verbage that triggered the suspension but I cant login. 

    How can I get the account re-activated so that I can edit/remove the form?

     

    Account Name: MPDCompany

    autosuspended disabled account disabled form is disable expiration date
  • Profile Image
    JotForm Support

    Answered by Jan on May 13, 2016 at 11:45 AM

    Your account is autosuspended. It was suspended by our phishing detector tool because of the "expiration date" field that is related to credit card details.

    I remove the field so that I can activate your account. Please use one of our payment processors if you need to collect payments. If you need to authorize payments, please refer to this guide: How-to-Enable-Payment-Authorization

    Thank you.