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    I have requested a password reset but am not receiving the email at either of the addresses I have used on Jotform.

    Asked by Pam Holder  on May 13, 2016 at 04:48 PM

    I need help ASAP!!!

    Thank you.

    Pam Holder

    pam@pcholder.net    OR  creativecamp16@gmail.com

     

     

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    JotForm Support

    Answered by Kevin_G on May 13, 2016 at 05:51 PM

    I have checked using both email address you provided and I only found an account related to this email address: c************6@gmail.com

    The username of that account is VistaCamp and the account was created today. I have found another account that seems it is related to you and the account username is pamholder and the email address used there is like the one below: 

    c**********p@gmail.com

    I have found any email sent with password reset instructions to the email you provided c************6@gmail.com, I can see that the requests were sent to the email of the second account I provided, to the email address related to this account pamholder. 

    I would suggest you to check the inbox of that email address, emails should be there, please try again and let us know if you receive the email.