What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I followed the steps above, but my form only stays in the Templates Gallery for just a day?

    Asked by eramirez0730 on May 14, 2016 at 03:10 AM

    I followed the steps above, but my form only stays in the Templates Gallery for about a day, then seems to drop off. I have to keep repeating the process so that it stays up. Am I doing something wrong?



    This is a re-post of a comment on Sharing a form in the form templates gallery

    gallery Day keep template
  • Profile Image
    JotForm Support

    Answered by Charlie on May 14, 2016 at 04:33 AM

    Could you share us the form that you are adding in the templates gallery?

    May we also now if you are unsharing it or deleting the actual form that was shared on the template gallery? After you unshare it, you should be able to see it like this when you open the share interface:

     

    We'll wait for your response.

  • Profile Image

    Answered by eramirez0730 on May 16, 2016 at 01:45 PM
    I have not unshared or deleted at all. I just have to keep adding it to share on the templates because it keeps disappearing from templates.
    I’m not sure how to share the form with you, here is the link. https://form.jotform.com/60534817332150
    I tried again to share it into templates this morning under the name “5885 Management Evaluation”
    Thank you for your assistance.
    Eva Ramirez
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on May 16, 2016 at 02:33 PM

    I searched for your form by checking your username and was able to see that the form is still in the Templates Gallery.

    Here's the link to your user page: https://www.jotform.com/form-templates/user/eramirez0730 

    Your form's template can be founder here: https://www.jotform.com/form-templates/5885-management-evaluation-5 

    However, please do let us know if that template suddenly disappears, including its direct link. We actually have a lot of form templates and it might be quite hard to look for the specific template if you'll do a manual search of it.

    Let us know if you are still having problems on this.

  • Profile Image

    Answered by eramirez0730 on May 16, 2016 at 02:45 PM
    I named it “5885” so that it would be easy to search. My peers are usually able to find it for a couple of days by searching “5885” but after that, it does not come up on search anymore.
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on May 16, 2016 at 03:00 PM

    That is quite odd. I have tried and search for the word "5885", and I was able to see the form template immediately. Here's a screencast of it:

     

    Could you let us know if after a day or two the form template cannot be found again? It might be something related to the tags on your template or the search function in the templates gallery's database. For now, please do monitor and let us know immediately if the problem arises again, we'll investigate it immediately then. Apologies for the inconvenience.

  • Profile Image

    Answered by eramirez0730 on May 16, 2016 at 03:44 PM
    Will do
    ...