What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is it that my form submission is not being sent to my email?

    Asked by bssjam on May 15, 2016 at 02:38 PM

    i have created a website using your free form after signing up for the free version as i wanted to sample your services before going pro. Now the form as been design and perfectly set but when i try it in my browser to test before launching the website i see the successful submission but no detail sent to my email upon the submission.

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    JotForm Support

    Answered by Kiran on May 15, 2016 at 03:10 PM

    We are sorry for the inconvenience this may have caused. I see that your email address is added in our bounce list and hence you are not receiving any emails from us. I have now removed it from the bounce list and you should be now able to receive emails without any issue.

    Please refer to the guide below that can help you with setting up email notifications to avoid bounce related issues.


    Please get back to us if the issue still persists. We will be happy to assist you further.