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    Registration form won't load

    Asked by jmarkevicius on March 13, 2012 at 05:55 AM

    I use two JotForms on a website, one of them loads perfectly, but another one appears as:

    504 Gateway Time-outnginx/0.8.55

    Any suggestions?

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    Answered by gori-mathew on March 13, 2012 at 06:05 AM


    This would be due to high network traffic, During high traffic hours usually from 9am EST to 5pm EST the submission/reports/loading may be affected.

    Kindly try loading it again and give us feedback. Also do send us the URL for your form to try and see whether can access it.



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    Answered by fietsplatform on March 13, 2012 at 06:24 AM

    Hi all,

    I got the same problem with my form: http://www.nederlandfietsland.nl/Pechhulp-abonnement

    @ Mathew: is common that the form's are not working during office ours, because of high traffic?



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    Answered by jmarkevicius on March 13, 2012 at 06:31 AM


    Found a solution myself. If you embed your form using iframe, change the link from http://form.jotform.com/form/ into http://www.joftformeu.com/form/

    For example, if your form doesn't work under this code:

    <iframe allowtransparency="true" src="//form.jotform.com/form/0000" frameborder="0" style="width:100%; height:588px; border:none;" scrolling="no"> </iframe> Change it into:

    <iframe allowtransparency="true" src="//www.jotformeu.com/form/0000" frameborder="0" style="width:100%; height:465px; border:none;" scrolling="no"> </iframe> Non-sense about the "high network traffic". Found similar recent posts in the forum.

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    Answered by jcm0731 on March 13, 2012 at 06:37 AM


    The solution by jmarkevicius is the viable solution.
    As suggested, once you got the source for iframe method like this
    Please update the link to 'http://www.jotformeu.com'  

    Should you need further assistance, please contact us.



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    Answered by fietsplatform on March 13, 2012 at 07:12 AM

    @ jmarkevicius & jcm0731,

    It worked. Thanx for your support.