Questions about JotForm fees.

  • Profile Image
    Patricia Lim 
    Asked on May 16, 2016 at 03:34 AM

    Hi Jotform team,

     

    I'm thinking of upgrading my Jotform account into a Bronze plan - payment option will be wire transfer. I just need to know a few more things:

    1. How often is the payment due? Monthly?

    2. Is there a lock-in period for when we upgrade to a Bronze plan? What if we want to cancel our subscription - how will the process be?

    3. Are we going to incur any additional fees if our payment option is via wire transfer? If yes, what are said fees?

     

    Thanks,

    Patricia

  • Profile Image
    Nik_C
    Answered on May 16, 2016 at 05:40 AM

    1. You can choose to pay monthly, yearly or every two years.

    2. You can cancel your subscription easily through your Account and Billing section click on Free plan and click cancel subscription.

    3. Here are the instructions and more information about the wire transfer: https://www.jotform.com/help/354-How-to-Upgrade-and-Pay-by-Wire-Transfer, there is a fee for manual processing.

    Please let us know if you have any additional questions.

     

  • Profile Image
    Patricia Lim 
    Answered on May 16, 2016 at 10:44 PM
    Hi!
    Are the ff fees standard across all payment schedules?
    1. Manual processing fee - $8.00
    2. Wire fee - $8.00
    Thanks,
    Patricia
    ...
  • Profile Image
    Chriistian
    Answered on May 17, 2016 at 02:40 AM

    The fees should be the same across all payment schedules. However, please note that because manual process is involved, the minimum amount to purchase using this method is $100. This means only yearly and bi-yearly subscriptions would apply for the wire transfer payment.

    If you need further assistance, please let us know.