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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    no email received confirming form submission

    Asked by arcfotografia on May 16, 2016 at 08:35 AM


    I just noticed I had two submissions from clients and I never received an email confirming this.

    I used to receive notifications, with the summary of the form submitted, but no longer get them.


    Could you help?


    Thank you


    André C.

  • Profile Image

    Answered by victor on May 16, 2016 at 10:30 AM

    I have just reviewed your email history and all the settings. It seems that all the emails have been sent out properly.

    Please verify your junk and spam folder.