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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why do why always seem to have 1 Submission for one of my forms when in fact there's none?

    Asked by thygizmo on March 13, 2012 at 06:44 AM
    Page URL:
    http://tralhasvarias.blogspot.com

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    Answered by jcm0731 on March 13, 2012 at 06:49 AM

    hi thygizmo,

    Please check also for possiblity that the Notification was filtered out.
    Possibly in spam folder.

    jcm0731 

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    Answered by thygizmo on March 13, 2012 at 06:56 AM

    Hum..not sure that I quite understand. I mean, when I list my forms, the one called "Tralhas Varias Upload" form always shows 1 notification as below:

    But when I click in the form to see the notifications, it does not show anything. If I go back to the previous screen, I get 1 Notification again...

    Something's obviously wrong...:)

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    JotForm Support

    Answered by idarktech on March 13, 2012 at 07:07 AM

    @thygizmo,

    It's a small glitch from JotForm side which possibly happens when there's a replication or server delay, but this shouldn't be a problem. Kindly logout and log back in and let us know if that works for you. Thanks.

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    Answered by jcm0731 on March 13, 2012 at 07:09 AM

    Hi thygizmo,

    I meant that your form has Notification E-mail. (see screen)

    Which means you recieve E-mails for every Upload or Submission being done. 
    I thought maybe there is really a submission and an E-mail for it, but the E-mail is just getting filtered.

    jcm0731 

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    Answered by thygizmo on March 13, 2012 at 07:12 AM

    Hi both,

    Actually, I have been noticing this issue for more than a month...but it didn't bother me so much....

    Anyway, I have logged-out and back again and the "phantom" notification has gone away, Thanks!

    Cheers,

    Gizmo

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    Answered by jcm0731 on March 13, 2012 at 07:15 AM

    Glad it work Gizmo.
    Should you require further assistance later, feel free to contact JotForm Support. 

    jcm0731