Why do why always seem to have 1 Submission for one of my forms when in fact there's none?

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    thygizmo
    Asked on March 13, 2012 at 06:44 AM
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    jcm0731
    Answered on March 13, 2012 at 06:49 AM

    hi thygizmo,

    Please check also for possiblity that the Notification was filtered out.
    Possibly in spam folder.

    jcm0731 

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    thygizmo
    Answered on March 13, 2012 at 06:56 AM

    Hum..not sure that I quite understand. I mean, when I list my forms, the one called "Tralhas Varias Upload" form always shows 1 notification as below:

    But when I click in the form to see the notifications, it does not show anything. If I go back to the previous screen, I get 1 Notification again...

    Something's obviously wrong...:)

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    idarktech
    Answered on March 13, 2012 at 07:07 AM

    @thygizmo,

    It's a small glitch from JotForm side which possibly happens when there's a replication or server delay, but this shouldn't be a problem. Kindly logout and log back in and let us know if that works for you. Thanks.

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    jcm0731
    Answered on March 13, 2012 at 07:09 AM

    Hi thygizmo,

    I meant that your form has Notification E-mail. (see screen)

    Which means you recieve E-mails for every Upload or Submission being done. 
    I thought maybe there is really a submission and an E-mail for it, but the E-mail is just getting filtered.

    jcm0731 

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    thygizmo
    Answered on March 13, 2012 at 07:12 AM

    Hi both,

    Actually, I have been noticing this issue for more than a month...but it didn't bother me so much....

    Anyway, I have logged-out and back again and the "phantom" notification has gone away, Thanks!

    Cheers,

    Gizmo

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    jcm0731
    Answered on March 13, 2012 at 07:15 AM

    Glad it work Gizmo.
    Should you require further assistance later, feel free to contact JotForm Support. 

    jcm0731