What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Notification emails not being delivered

    Asked by plusmgt on May 16, 2016 at 11:21 AM

    I've had a form up and running for years now, and I'm not having any problem receiving submissions, however, as of the 12th of May 2016 – I've stopped receiving the notification emails.

    I've tried changing the setup with the email notification but nothing is delivering.

    I've checked spam and junk folders and not seeing anything there.


    I need to resolve this asap, any help is appreciated.




    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on May 16, 2016 at 01:04 PM

    I have checked the email addresses in your JotForm embedded in the link above and see that they are not listed in our bounce list. As I check the email history log of your account and notice that the emails are delivered from our end without any issue.

    I have sent a test submission to your JotForm. Please check if you have received the notification.

    Please refer to the guide below that can help you with troubleshooting email delivery issues.


    Please get back to us if the issue still persists. We will be happy to assist you further.