Why customer is getting a secure connection failed error when trying to upload and submit a form?

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    Asked on May 16, 2016 at 11:23 AM

    Form will not upload even without file. Get a error... secure connection failed. Contact website owners...  connection to submit.jotforn.us was interrupted

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    Answered on May 16, 2016 at 12:59 PM

    I tried looking for the form in your account, but can't seem to find it. Can you share the form here? But I have tested my own form and the upload is working so I think that was just a temporary issue. Please try re-saving your form and test it. 

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    Answered on May 16, 2016 at 01:07 PM

    I also had no problem.

    The customer has a problem before I tried and also after I tried.

    It is the "custom designs" form in my account.  If this is a private conversation, then I will be happy to include a link. 


    Please let me know.


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    Answered on May 16, 2016 at 02:10 PM


    I opened a separate thread for your issue here.

    Please always open separate threads for your questions so we can address your problems accordingly.

    Thank you!