What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    PDF report: Header image is missing from heading field

    Asked by truehealing on May 16, 2016 at 01:58 PM


    On a couple different occasions now, I have tried inserting our logo image into the pdf output and it shows up in the pdf editor. However, when you actually get the pdf output, the image isn't included.

    Any advice?


    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on May 16, 2016 at 03:20 PM

    I was able to replicate mentioned issue when I created PDF report of your form submission. I was also able to replicate mentioned issue on my cloned form and on my sample form. 

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

    For now as possible workaround you can add logo image to your form using image field instead of adding image to Heading field.