What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    6 submissions and i reached my limit?

    Asked by thefonz22 on May 16, 2016 at 02:53 PM

    Hello, I have standard forms with nothing special on it at all and I just got a message saying i'm over my MB limit for the month.. I had 6 form submissions. Am I reading this right? How could I have gone over?

    Submissions and message hello all
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    JotForm Support

    Answered by david on May 16, 2016 at 04:13 PM

    File storage is cumulative, not monthly.  To reduce the total, you would need to delete submissions that have files attached.

    I would recommend back up any files or submissions data prior to deleting anything.  One a submissions is deleted, it cannot be recovered.

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    Answered by thefonz22 on May 17, 2016 at 10:28 AM

    Great, i deleted old forms and submissions but doesn't seem to have changed anything. Do I have to wait for my account to be refreshed or something?

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    JotForm Support

    Answered by david on May 17, 2016 at 11:36 AM

    Since the deleted forms are still in your trash. they are still taking up space:

    Click on the trash, select the forms you would like to fully remove, then click on "Purge" to fully remove the forms.  This will reduce your storage.

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    Answered by thefonz22 on May 17, 2016 at 01:03 PM

    Thanks for the advice. I just purged 15,000 form submissions. Still didn't make a difference. Do I wait for the stats to be updated?

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    JotForm Support

    Answered by david on May 17, 2016 at 01:07 PM

    The total was reduced, however, this form is what is what is taking up the bulk of the space:

    http://www.jotform.com/form/11464735559

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    Answered by thefonz22 on May 17, 2016 at 01:08 PM

    ok thanks

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    Answered by thefonz22 on May 17, 2016 at 01:10 PM

    Excellent, I deleted that and I am back in the greens. Thanks for the fast response and support!

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    JotForm Support

    Answered by david on May 17, 2016 at 02:34 PM

    You are very welcome!  If there is anything else we can assist you with, let us know and we will be happy to help.