6 submissions and i reached my limit?

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    thefonz22
    Asked on May 16, 2016 at 02:53 PM

    Hello, I have standard forms with nothing special on it at all and I just got a message saying i'm over my MB limit for the month.. I had 6 form submissions. Am I reading this right? How could I have gone over?

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    david
    Answered on May 16, 2016 at 04:13 PM

    File storage is cumulative, not monthly.  To reduce the total, you would need to delete submissions that have files attached.

    I would recommend back up any files or submissions data prior to deleting anything.  One a submissions is deleted, it cannot be recovered.

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    thefonz22
    Answered on May 17, 2016 at 10:28 AM

    Great, i deleted old forms and submissions but doesn't seem to have changed anything. Do I have to wait for my account to be refreshed or something?

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    david
    Answered on May 17, 2016 at 11:36 AM

    Since the deleted forms are still in your trash. they are still taking up space:

    Click on the trash, select the forms you would like to fully remove, then click on "Purge" to fully remove the forms.  This will reduce your storage.

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    thefonz22
    Answered on May 17, 2016 at 01:03 PM

    Thanks for the advice. I just purged 15,000 form submissions. Still didn't make a difference. Do I wait for the stats to be updated?

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    david
    Answered on May 17, 2016 at 01:07 PM

    The total was reduced, however, this form is what is what is taking up the bulk of the space:

    http://www.jotform.com/form/11464735559

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    thefonz22
    Answered on May 17, 2016 at 01:08 PM

    ok thanks

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    thefonz22
    Answered on May 17, 2016 at 01:10 PM

    Excellent, I deleted that and I am back in the greens. Thanks for the fast response and support!

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    david
    Answered on May 17, 2016 at 02:34 PM

    You are very welcome!  If there is anything else we can assist you with, let us know and we will be happy to help.