What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account has been suspended

    Asked by Julie Frerichs  on May 16, 2016 at 06:08 PM

    Can you help me unsuspend my account please?

    Kindly,

    Julie Frerichs

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    JotForm Support

    Answered by jonathan on May 16, 2016 at 10:17 PM

    You have form that steal credit card account data

    This is a violation of our Terms

    Your account will remain suspended and banned from using our services.

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    Answered by jfrerichs on May 17, 2016 at 07:44 AM
    OK, what if I change it. Honestly, I had no idea but after talking with
    colleagues (I'm a travel agent) I completely understand. Can you unsuspend
    me so that I can make the changes?
    Julie Frerichs - *Travel Specialist*
    #Magic Minus Mayhem
    Facebook/MagicMinustheMayhem

    Magic Minus the Mayhem
    ...
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    JotForm Support

    Answered by Jan on May 17, 2016 at 10:22 AM

    Unfortunately, we need to delete those forms in order to re-activate your account. Let us know if that is okay with you. Thank you.

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    Answered by jfrerichs on May 17, 2016 at 11:44 AM
    Yes, that is fine. Thank you.
    Julie Frerichs - *Travel Specialist*
    #Magic Minus Mayhem
    Facebook/MagicMinustheMayhem

    Magic Minus the Mayhem
    ...
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    JotForm Support

    Answered by Jan on May 17, 2016 at 01:12 PM

    I have deleted the guilty forms and activated your account. Thank you.