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    Form doesn't render on mobile devices

    Asked by Scott Givens  on May 16, 2016 at 07:38 PM

    The url works great on desktop computers, but won't render when trying to access from mobile devices.

    Page URL:
    http://www.pedaltherapy.com/forms/feedback/

    mobile form hidden form
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    JotForm Support

    Answered by jonathan on May 16, 2016 at 11:38 PM

    I was able to see the problem as well when I test the form on your website using mobile browser.

    What I suggest you try first as resoluiton is to re-embed your form https://www.jotform.us/form/43315343161142   on the website using its iframe embed publish code instead.

    User guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Make sure to clear/remove first the previous script embedded code of the form before adding back using its iframe code.

    The issue must be happening due to script conflict with the other jquery scripts existing on your website and the form scripts. Using the iframe embed method should prevent the script conflict.

    Let us know if this still did not fix the problem.

     

     

  • Profile Image

    Answered by sgivens on September 21, 2016 at 10:48 AM

    Hi Jonathan, sorry my response is soooo delayed.  I embedded the iframe code as instructed, but the result is the same (not viewable on mobile platform).  I've made the change for http://www.pedaltherapy.com/forms/registration/, (embedded iframe) but have left http://www.pedaltherapy.com/forms/feedback/ unchanged (no iFrame data) for comparison.

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    JotForm Support

    Answered by Mike on September 21, 2016 at 01:26 PM

    It seems that your form is embedded under a div with a mediumScreenDisabled class. That class is hiding the div on small screens. 

    I would like to suggest checking this issue with your website builder/theme developer.