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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form over quota error

    Asked by aetsolar on May 17, 2016 at 09:54 AM

    Free account; only the second submission this month.

    Could use some assistance.

     

     

    Page URL:
    https://form.jotform.com/43035138964154

    Screenshot
    form over quota assistance use second submission
  • Profile Image
    JotForm Support

    Answered by david on May 17, 2016 at 11:45 AM

    If your form is embedded to a high traffic page, each time the page is loaded, the form will be loaded also.  Each time the form is loaded, it counts towards your form views.

    Here's an article that explains why it was implemented and what this limit does https://www.jotform.com/blog/191-Announcing-Pricing-Modification-Form-View-Limits.

    If you want unlimited form views limit, you can allow JotForm to display ad (Powered By JotForm) in the footer section of your forms. To do so, just check "JotForm Footer" on your settings page https://www.jotform.com/myaccount/settings. You should see "unlimited used" in your account status after that under Form Views.

  • Profile Image

    Answered by aetsolar on May 17, 2016 at 11:49 AM

    Footer has been allowed, how quickly can we get this back up and running?

  • Profile Image
    JotForm Support

    Answered by david on May 17, 2016 at 11:52 AM

    I reactivated the account, everything should be back up now.

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    JotForm Support

    Answered by david on May 17, 2016 at 11:53 AM

    Keep in mind, you will need to activate the footer on the account that shared the forms with you.  In this case, from the account "MonicaTew".  Activating the footer on your account will not activate it on the forms that are shared with you by another account. 

    http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User

  • Profile Image

    Answered by aetsolar on May 17, 2016 at 12:44 PM
    New response received
    Footer has been allowed, how quickly can we get this back up and running?
    ...
  • Profile Image

    Answered by aetsolar on May 17, 2016 at 12:44 PM
    New response received
    Thanks much, have a great day.
    ...
  • Profile Image

    Answered by aetsolar on May 17, 2016 at 12:44 PM
    New response received
    Just out of curiosity, Monica Tew is no longer affiliated with the company.
    Is there any way this form (and the others shared to me) can be transferred
    to a new account?
    ...
  • Profile Image
    JotForm Support

    Answered by david on May 17, 2016 at 01:50 PM

    We can only move forms at the request of the account that holds them.  If you can have her request they be moved from her account to yours, we will be happy to move them.

  • Profile Image

    Answered by aetsolar on May 17, 2016 at 02:44 PM
    New response received
    I was able to get her login info and made the necessary change. She has
    purged all "non" company related forms. Would it easier for me to change
    the account name, password and email settings versus moving everything
    (since the links are already established/published to the web)?
    ...
  • Profile Image
    JotForm Support

    Answered by david on May 17, 2016 at 04:09 PM

    The links and such will not change if we move the forms.  Form ID's remain the same when we move forms so all embedded forms will not be affected.  If you are OK with using her account and updating the everything, that can be done or we can also move the forms to your current account.  Either way, forms would be not be affected.