What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    It appears thatI am not receiving notification when people complete my forms.

    Asked by encwebmaster on May 17, 2016 at 11:59 AM

    It appears thatI am not receiving notification when people complete my forms. I am not receiving the emails as I once did.

     

    My Forms receiving Emails
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    JotForm Support

    Answered by david on May 17, 2016 at 01:43 PM

    I checked our email logs and it looks like you have already removed your address from our bounce list.  The emails were previously failing to be delivered, however, they should now go through. 

    I sent a test submission through your form and the email shows it was successfully sent from our end.  For more information on how to prevent this from happening in the future, please see this guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues