What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can you please move my paid subscription to another account?

    Asked by rkdad on May 17, 2016 at 01:01 PM

    I accidentally upgraded my form account on my testing username (rkdad) and I need the paid Silver plan to be moved to the nonprofit I'm setting this up for, their username is shfbmetrolina

     

    Can you please move my paid plan for me? I can verify my account info if needed.

     

    Thanks

     

    No forms have been created yet so I'm not worried about that

    move subscription transfer
  • Profile Image
    JotForm Support

    Answered by Mike on May 17, 2016 at 02:51 PM

    If you change your account name, the subscription will be automatically moved to the new account name.

    Unfortunately, we cannot move your paid subscription to shfbmetrolina account name. However, we can process a refund really quickly. If you would like to proceed with the refund option, please let us know.