What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form clears out all the hidden fields after submission.

    Asked by Michael on May 17, 2016 at 11:45 PM
    The other issue I noticed once editing, it clears out all the hidden fields on our submission backend. For example all the other fields are now blank
  • Profile Image
    JotForm Support

    Answered by Chriistian on May 17, 2016 at 11:57 PM

    The fields are being cleared when you submit the form due to the settings of "Clear Hidden Field Values" in the Preferences. Currently it is set to Clear on Submit. To resolve the issue, go to Preferences > Advanced Settings > Clear Hidden Field values and set it to Don't Clear.

    If you need further assistance, please let us know.