What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Fillable PDF: Unable to submit form

    Asked by premierdepogrl on May 18, 2016 at 01:36 PM

    When I click on the submit button, I keep getting this message:

     

    INCOMPLETE VALUES  There are incomplete fields in your submission  Please GO BACK and fix the problems(s)

     

    Please be advised that "GO BACK" is hyperlinked, but nothing comes up when you click on it.

     

    HELP!!!

    incomplete values fillable pdf pdf form
  • Profile Image
    JotForm Support

    Answered by Mike on May 18, 2016 at 02:49 PM

    Please provide us with a form name in question and also a name of the PDF reader software that you use. Thank you.

  • Profile Image

    Answered by premierdepogrl on May 18, 2016 at 03:44 PM
    Form name is ACR/CRC NATIONAL INTAKE FORM, and I use NitroPDF.
    I have attached a copy of the pdf it generated to this email.
    Thank you for your prompt assistance!!!
    Roberta-Anne Schmitt
    Roberta-Anne Schmitt
    **********************************************************
    *WARNING/CAUTION:** This e-mail and any files transmitted with it are
    strictly confidential and are intended solely for the use of the individual
    or entity to whom it is addressed. This communication may contain material
    protected by privilege. If you are not the intended recipient or the person
    responsible for delivering the e-mail to the intended recipient, be advised
    that you have received this e-mail in error and that any use,
    dissemination, forwarding, printing, or copying of this e-mail and any file
    attachments is strictly prohibited. If you have received this e-mail in
    error, please immediately notify us by reply e-mail to the sender. You must
    destroy the original transmission and its contents.*
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on May 18, 2016 at 05:22 PM

    It seems that Nitro PDF is not compatible with our fillable PDF forms. I was not able to submit any form using Nitro Reader 5. The submission should work with Adobe Reader and Foxit Reader.

    Regarding the PDF layout, you can try the following:

    1) Add the next CSS to fix positioning of the fields.

    .form-line-column {
    padding-left : 50px !important;
    padding-right : 50px !important;
    }

    2) Reduce form width to 1000px.

    It should help with PDF layout.

  • Profile Image

    Answered by premierdepogrl on May 19, 2016 at 09:44 AM
    Now I'm having issues with the form being able to be filled in - I've tried
    opening it in other programs, pdf programs, and I can't seem to get the
    fields to be fields I can fill in. grrrrrrrrrrrrrrrrrrr...I need help
    here, folks!!!!
    Roberta-Anne Schmitt
    **********************************************************
    *WARNING/CAUTION:** This e-mail and any files transmitted with it are
    strictly confidential and are intended solely for the use of the individual
    or entity to whom it is addressed. This communication may contain material
    protected by privilege. If you are not the intended recipient or the person
    responsible for delivering the e-mail to the intended recipient, be advised
    that you have received this e-mail in error and that any use,
    dissemination, forwarding, printing, or copying of this e-mail and any file
    attachments is strictly prohibited. If you have received this e-mail in
    error, please immediately notify us by reply e-mail to the sender. You must
    destroy the original transmission and its contents.*
    ...
  • Profile Image
    JotForm Support

    Answered by david on May 19, 2016 at 11:40 AM

    To fill in the form, the best program to use is adobe acrobat reader.  I tested the form in adobe reader and it worked without issue:

    Here is a link to the proper program:

    https://get.adobe.com/reader/

    Just make sure to uncheck the annoying optional offers prior to downloading the program.

  • Profile Image

    Answered by premierdepogrl on May 19, 2016 at 12:44 PM
    Problem with the form going off the page!!!! Why is that and how can that
    be fixed??? It looks TERRIBLE!
    Check out the other form I created today, ACR FILLABLE PDF - that does the
    same thing, but worse!!!
    HELP! ASAP!!
    Roberta-Anne Schmitt
    **********************************************************
    *WARNING/CAUTION:** This e-mail and any files transmitted with it are
    strictly confidential and are intended solely for the use of the individual
    or entity to whom it is addressed. This communication may contain material
    protected by privilege. If you are not the intended recipient or the person
    responsible for delivering the e-mail to the intended recipient, be advised
    that you have received this e-mail in error and that any use,
    dissemination, forwarding, printing, or copying of this e-mail and any file
    attachments is strictly prohibited. If you have received this e-mail in
    error, please immediately notify us by reply e-mail to the sender. You must
    destroy the original transmission and its contents.*
    ...
  • Profile Image

    Answered by premierdepogrl on May 19, 2016 at 12:44 PM
    Here is the form that also looks terrible!
    Roberta-Anne Schmitt
    **********************************************************
    *WARNING/CAUTION:** This e-mail and any files transmitted with it are
    strictly confidential and are intended solely for the use of the individual
    or entity to whom it is addressed. This communication may contain material
    protected by privilege. If you are not the intended recipient or the person
    responsible for delivering the e-mail to the intended recipient, be advised
    that you have received this e-mail in error and that any use,
    dissemination, forwarding, printing, or copying of this e-mail and any file
    attachments is strictly prohibited. If you have received this e-mail in
    error, please immediately notify us by reply e-mail to the sender. You must
    destroy the original transmission and its contents.*
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on May 19, 2016 at 01:10 PM

    Unfortunately, we cannot receive email attachments.

    It looks like that form is too wide for a PDF file. I would like to suggest reducing the form width via Form Designer.

    Example with 1100 pixels width:

    Generated PDF:

    Thank you.