What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to download files from the submissions

    Asked by confluencegraphics on May 18, 2016 at 02:25 PM

    We are trying to obtain a file that was uploaded for printing and it is not found.

    I've tried viewing others that have been previously uploaded, and those are also unavailable. Hopefully this is simply due to maintenance, however recently we have not been receiving the upload form to our secondary email, so I'm not sure if it is an underlying issue.

    Please advise

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on May 18, 2016 at 04:15 PM

    I see that your account is over limit with the storage space which is occupying about 225 MB. Please be noted that Free subscription accounts are limited to store only up to 100 MB. It is required to free the storage space from the forms where the files are being uploaded. You'll need to delete the submissions in order to free the storage space and to receive any further submissions. 

    Please make sure that you have a backup of the submissions before you delete the submissions. Submissions once deleted from the form cannot be retrieved in any way. 

    Thank you!