What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms

    Asked by fastracx on March 13, 2012 at 04:56 PM

    I have paid $9.95 Twice this month and my forms are down stating that I went over 1,000 and I have not!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

     

    I can't get any HUMAN BEINGS on the phone and JOTForm is missing with my business!

     

    Give me my money back or turn the damn forms back on!

     

    Khadijah Adams

    FasTracx

    713-772-7229

     

    PS: I would like to speak with a LIVE HUMAN if any

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    Answered by pinoytech on March 13, 2012 at 05:07 PM

    Hi,

    Sorry for the inconvenience that may caused. Upon checking your account, I found that you already exceeded the submission limit of your Premium account. You already received 1081 submissions. Once you reach your submission limit, the form will be disabled and cease to work. Please wait for the next month when counter resets to zero. You will be notified via email before your forms are about to disabled. Previous submissions will still be saved, when user browses your forms they will something like this:


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    Answered by gori-mathew on March 13, 2012 at 05:10 PM

    Hello;

    You can also limit the sending of multiple forms from one user that eats up on your account, see on how to do it on this link; http://www.jotform.com/help/64-What-does-Unique-Submission-Mean

    Hope this helps, Thanks

    Mathew