What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm failed: API-Limit exceeded

    Asked by kayemac on May 18, 2016 at 10:07 PM

    Hi! I really like JotForm and I've been using it a lot to create forms for our website (we're redesigning it at the moment). So I've been testing the forms to make sure the responses would go into our CRM (Insightly). I'm also using Zapier to make this "flow" work. However, I just got this email from Zapier that 2 of my zaps have an error. When I checked, I got this error message "DataPostError: Problem creating item. (authorization failed: eu-api.jotform.com returned (403) Nginx/1.9.3 and said "API-Limit exceeded")".

    Can you please help me with this? I read from one of your forum topics that I can request for 1000 calls. I'm currently on a free plan and I'm way below the 100 submission limit.


    Page URL:

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    JotForm Support

    Answered by Welvin on May 18, 2016 at 11:35 PM

    I tried resetting your API limit for today, but it says your API is not yet used. Can you try again? I have also cleared your forms cache so just to make sure. Let us know if you are still getting the same error. 

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    Answered by kayemac on May 19, 2016 at 07:05 AM

    It's working now! Thanks! You guys are great!!!

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    JotForm Support

    Answered by Jan on May 19, 2016 at 10:30 AM

    Glad to hear that it is now working. On behalf of Welvin you are welcome. Let us know if you need any help. Thank you.

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    Answered by easycarros on August 17, 2016 at 04:57 PM

    hi! i'm having the same problem. what i'm supposed to do??
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    JotForm Support

    Answered by Welvin on August 17, 2016 at 06:18 PM

    @easycarros: I will address your problem into this new thread: https://www.jotform.com/answers/909039