What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to stop a pop up for return customers..

    Asked by underwdmtb on May 19, 2016 at 06:38 AM



    I'd like to know if its possible for my pop up form, not to pop up for return clients. Is there a way to do, or does it involve IP addresses etc? I'm using the SquareSpace platform..


    Thanks so much for the great service, 


    Page URL:

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    JotForm Support

    Answered by Charlie on May 19, 2016 at 10:06 AM

    I presume you want to stop this pop-up form to display if the user returning?


    Unfortunately, it is not possible to do this with the form builder. However, you can create your own custom Javascript, insert it in to your website to identify the user if it is returning.

    But the problem is how you will identify the user if it is returning? Will you be basing it on their IP address? If so, then that's the identifier you need to add in your custom Javascript. You'll probably need to hire a developer for this if you are not familiar with programming.

    You can get your submitter's IP address by following this guide: https://www.jotform.com/help/31-How-to-See-IP-Addresses-of-Form-Submitters

    I hope that helps.

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    Answered by underwdmtb on May 20, 2016 at 06:33 AM

    That's precisely what I'm trying to do. Thanks for your suggestions I'll give them a try.. 

    Thanks so much.. 


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    JotForm Support

    Answered by Nik_C on May 20, 2016 at 08:41 AM

    On behalf of my colleague you're welcome.

    Please let us know if you need further assistance.

    Thank you!