What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hallo meine Formulare funktionieren nicht mehr, was ist da los?

    Asked by aygenclik on May 19, 2016 at 11:36 AM

    Hallo,

    ich kann meine Formulare nicht mehr in meiner Homepage sehen.

    Da steht immer "Form not found".

  • Profile Image
    JotForm Support

    Answered by BJoanna on May 19, 2016 at 11:53 AM

    Your account and forms are auto suspended by our phishing filter because of the suspected phishing forms you have, Inside three of your forms you have fields that are asking for sensitive banking information and that is against JotForm terms of use

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    You need to remove those fields from your forms or we can removed them for you and only then we can reactivate your account. 

    If you want to have payment fields inside of your form you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form:

    http://www.jotform.com/help/47-Order-Form-Basics 

    http://apps.jotform.com/category/payment_processing 

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    If you need to collect banking information, you could do so in a follow up email or over the phone. Bank account numbers, social security/passport ID numbers, anything of that nature we do not allow to be collected through our forms.

    Let us know if you need further assistance.