What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.
You need to remove those fields from your forms or we can removed them for you and only then we can reactivate your account.
If you want to have payment fields inside of your form you have to use one of JotForm payment tools.
Inside of this articles you can find out more about payment tools and how to set payment form:
If you need to collect banking information, you could do so in a follow up email or over the phone. Bank account numbers, social security/passport ID numbers, anything of that nature we do not allow to be collected through our forms.
Let us know if you need further assistance.