What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why has my account been suspended?

    Asked by gpmills77 on May 19, 2016 at 12:41 PM

    Hi I have a free plan which according to your website allows 100 monthly submissions.  I only get a handful of submissions each month, certainly not 100.  I surely should be able to continue with the free account without needing to upgrade to an unnecessary 1000 monthly submission plan?

    If you can check this and let me know?  Thanks



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    JotForm Support

    Answered by BJoanna on May 19, 2016 at 01:24 PM

    I have checked and your account is active. You have only one form on your account and your did not received any submissions this month. Also your form is shown on your website.

    If you have any other form that is not working, please provide us ID of that form or URL of webpage if that form is embedded. 

    Let us know if you need further assistance. 

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    Answered by gpmills77 on May 19, 2016 at 01:45 PM
    thank you for checking this out. much appreciated!
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    JotForm Support

    Answered by BJoanna on May 19, 2016 at 01:51 PM

    You're welcome.

    Feel free to contact us if you have any other questions.