Why has my account been suspended?

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    gpmills77
    Asked on May 19, 2016 at 12:41 PM

    Hi I have a free plan which according to your website allows 100 monthly submissions.  I only get a handful of submissions each month, certainly not 100.  I surely should be able to continue with the free account without needing to upgrade to an unnecessary 1000 monthly submission plan?

    If you can check this and let me know?  Thanks

    Garry

    garrypmills@gmail.com 

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    BJoanna
    Answered on May 19, 2016 at 01:24 PM

    I have checked and your account is active. You have only one form on your account and your did not received any submissions this month. Also your form is shown on your website.

    If you have any other form that is not working, please provide us ID of that form or URL of webpage if that form is embedded. 

    Let us know if you need further assistance. 

  • Profile Image
    gpmills77
    Answered on May 19, 2016 at 01:45 PM
    thank you for checking this out. much appreciated!
    garry
    ...
  • Profile Image
    BJoanna
    Answered on May 19, 2016 at 01:51 PM

    You're welcome.

    Feel free to contact us if you have any other questions.