What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancelling Premium service

    Asked by asiacornerstone on March 14, 2012 at 02:34 AM

    I seem to be getting runaround when trying to cancel premium service. I keep being told my name and password are incorrect. 


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    JotForm Support

    Answered by liyam on March 14, 2012 at 03:33 AM


    You are paying your subscription via the payment gateway, Plimus.

    I have now cancelled you subscription for you.  You will not get charged again.  Your subscription will stay premium until April 15, 2012.

    Feel free to upgrade back to a paid subscription anytime you wish!  If you have other questions or concerns, please do let us know.

    Thank you for using JotForm!