How do I receive notification emails when someone fills out my form?

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    ckilpatrick
    Asked on May 19, 2016 at 02:47 PM

    A couple of weeks ago, I stopped getting notification emails from my forms. I've checked my spam filter, and anything from Jotform is on my Friends list. Furthermore, I haven't seen any emails getting caught in that filter from Jotform. There is also nothing from Jotform in my Junk folder. An example of a form I set up on Tuesday where I'm not getting notification emails is https://form.jotform.com/61375401089152.

    Can you please help me out?

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    david
    Answered on May 19, 2016 at 03:04 PM

    I checked our logs for your email address and indeed, the emails were failing to be sent.  It looks like your address was rejecting emails for a period of time.  When enough were rejected, your address was placed on our bounce list to prevent further rejected emails. 

    I removed your address from the list and your notifications should send once again.  For more information on how to prevent this from happening again, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues