What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I receive notification emails when someone fills out my form?

    Asked by ckilpatrick on May 19, 2016 at 02:47 PM

    A couple of weeks ago, I stopped getting notification emails from my forms. I've checked my spam filter, and anything from Jotform is on my Friends list. Furthermore, I haven't seen any emails getting caught in that filter from Jotform. There is also nothing from Jotform in my Junk folder. An example of a form I set up on Tuesday where I'm not getting notification emails is https://form.jotform.com/61375401089152.

    Can you please help me out?

    Page URL:
    https://form.jotform.com/61375401089152

    Emails receive how receive notification
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    JotForm Support

    Answered by david on May 19, 2016 at 03:04 PM

    I checked our logs for your email address and indeed, the emails were failing to be sent.  It looks like your address was rejecting emails for a period of time.  When enough were rejected, your address was placed on our bounce list to prevent further rejected emails. 

    I removed your address from the list and your notifications should send once again.  For more information on how to prevent this from happening again, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues