What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving form submission email notices

    Asked by greensavercard on May 20, 2016 at 09:50 AM

    I think since April 19, 2016, I am no longer receiving email notices of my form submissions.  As far as I can tell, my email is still set up showing that I should receive a copy of each submission.  Can you please check and see why?

     

    Looks like I'm not getting notices from several different forms now.

    Page URL:
    https://form.jotform.co/31686737219868

    submission email email receiving Submissions check different and
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    Answered by Huberson on May 20, 2016 at 11:08 AM

    Hi,

    Your email address was actually in bounce list but you should receive the notifications now since it has been removed.

    Please consider the following guides for details on how to prevent and check this type of issue:

    Setup-email-alerts-to-prevent-emails-not-being-received-issues

    Whitelisting-JotMails-IP-Addresses

    How-to-remove-your-email-address-from-bounce-list

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    Answered by Silkndiamonds on May 20, 2016 at 11:12 AM

    Same here.

    Suddenly no form data and I got three inquiries in the past 24 hours.

     

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    JotForm Support

    Answered by david on May 20, 2016 at 12:08 PM

    @Silkndiamonds I have moved your request to a thread of its own.  I will address your concerns in the following thread shortly:

    https://www.jotform.com/answers/843535