Not receiving form submission email notices

  • greensavercard
    Asked on May 20, 2016 at 9:50 AM

    I think since April 19, 2016, I am no longer receiving email notices of my form submissions.  As far as I can tell, my email is still set up showing that I should receive a copy of each submission.  Can you please check and see why?

     

    Looks like I'm not getting notices from several different forms now.

    Page URL: https://form.jotform.co/31686737219868
  • Huberson
    Replied on May 20, 2016 at 11:08 AM

    Hi,

    Your email address was actually in bounce list but you should receive the notifications now since it has been removed.

    Please consider the following guides for details on how to prevent and check this type of issue:

    - Setup-email-alerts-to-prevent-emails-not-being-received-issues

    - Whitelisting-JotMails-IP-Addresses

    - How-to-remove-your-email-address-from-bounce-list

  • Silkndiamonds
    Replied on May 20, 2016 at 11:12 AM

    Same here.

    Suddenly no form data and I got three inquiries in the past 24 hours.

     

  • David JotForm Support
    Replied on May 20, 2016 at 12:08 PM

    @Silkndiamonds I have moved your request to a thread of its own.  I will address your concerns in the following thread shortly:

    https://www.jotform.com/answers/843535