What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Monthly is still charged even if card is declined for Startup feeAsked by billflinn on May 20, 2016 at 12:33 PM
We tested the Stripe with a Debit Card with a small Balance.
The card was declined due to insufficient funds.
The debit card was charged $10.
The Stripe link was to charge a 899.00 Down and $10 per month.
Apparently the $899 failed but the Monthly ($10) was collected.
How do we fail the entire transaction if the Credit Card Fails to pay the Down Payment.
No notice was given in the link... only Declined.
Our concern is that our customers will be upset if the monthly was charged when they were told that the transaction was Declined.
JotForm Support Manager
Your description above is confusing, is this about a form that is integrated with Stripe or so? If that is the case, then you should contact Stripe support.