What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why are my forms disabled?

    Asked by dx4 on May 22, 2016 at 08:05 AM

    When I try to view any one of my forms I get an error page saying "form not found, this form is disabled".

     

    Example: https://form.jotformeu.com/60912815512350

     

    Why is this happening?

    Page URL:
    https://form.jotformeu.com/60912815512350

    Screenshot
    form is disabled disabled form not found autosuspended username
  • Profile Image
    JotForm Support

    Answered by Jan on May 22, 2016 at 09:15 AM

    Your account is currently autosuspended. Our phishing detector tool did this. Your forms have fields that are asking for username. This is not allowed in JotForm and it violates our terms of use.

    I will re-activate your account for now. Please delete the guilty fields immediately or you might get suspended again. Thank you.

  • Profile Image

    Answered by dx4 on May 22, 2016 at 11:19 AM

    Terms of use state that: "if a form's purpose is found to be deceptively obtaining"

    The form is not used as a phishing tool, the user is informed to give only his username and not his password or other private account information. This is in order to find the user in-game and contact him if we accept his application and it's not phishing by any means.

  • Profile Image
    JotForm Support

    Answered by Jan on May 22, 2016 at 12:32 PM

    Unfortunately, it is our phishing detector tool that suspends the users automatically. It means that if there are words like "passwords, login, usernames, credit card etc." the system will detect that and suspends the user.

    I would recommend you using other words instead of username. I have re-activated your account again.

    Hope you understand. Thank you.