- Joe GrahamAsked on May 22, 2016 at 02:08 PM
- JotForm SupportEltonCrisAnswered on May 22, 2016 at 02:44 PM
Can you please provide the form URL in question so we can check it here?
Have you tried re-integrate the form to InfusionSoft? Recreating the integration might help.
We'll await your reply.
- Joe GrahamAnswered on May 22, 2016 at 07:44 PMHi
I think this is it. I have tried lots of times to integrate, but it gets stuck when loading, after i have authorised.
- JotForm SupportChriistianAnswered on May 22, 2016 at 09:31 PM
I assume you are referring to this form http://www.jotformeu.com/form/61425274805354? That form appears to be created from a guest account (guest_61424694186058), which may be why you are having trouble integrating the form with infusionsoft. I would suggest you sign up for a Free account and use the same email address you used to create the form. By using the same email address, the form created on the guest account will automatically be transferred to your registered account. Here's the link where you can sign up: http://www.jotform.com/signup
Once you have signed up for a free account, please try integrating infusionsoft with your form again.
If the issue still persists, do let us know.