What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not getting survey submissions sent to my e-mail?

    Asked by bclair on May 23, 2016 at 11:32 AM Page URL:

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    JotForm Support

    Answered by Mike_G on May 23, 2016 at 12:53 PM

    We would like to apologize for any inconvenience. However, when I checked the email address set as the recipient of your form in the website, http://www.ultimatedefensivedriving.us/take-our-survey/, I found out that it is on the bounce list. 

    Result: b****r@ul*******************ing.*s is IN the bounce list

    Reason(s) : smtp; 554 walimpinc13 bizsmtp Connection refused -

    I have removed it from the bounce list and it should be working as normal as before.

    To prevent this from happening again in the future, you may follow the instructions given on this guide, How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Or, you can try Whitelisting-JotMails-IP-Addresses.

    I hope this helps. Let us know if you need any further assistance. Thank you.