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    Unable to input the e-mail address - keeps saying enter a valid e-mail address

    Asked by aricurn on May 23, 2016 at 12:26 PM

    I have integrated a form into a mobile site (the form works perfectly in the desktop site).

    I added it in using the iframe code. When you try to input an e-mail address, a red bar comes up saying invalid e-mail address every time.

    Please help and many thanks as really concerned

    Page URL:
    http://newquayvets.co.uk.mobileview.website/10voucher.php

    valid e-mail address valid a unable to input
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    JotForm Support

    Answered by david on May 23, 2016 at 01:29 PM

    I checked your embedded form on desktop, as well as mobile and was unable to reproduce the invalid email issue.  I checked with several email addresses and each one passed the validation without issue.  Are you still experiencing the error on your end?  If so, is there a specific address causing the validation error?  Let us know and we will be happy to have another look.

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    Answered by aricurn on May 23, 2016 at 02:49 PM

    Many thanks for your help with this. Still having a problem though. The desktop form is fine, but the mobile site (must be viewed on a smartphone) http://newquayvets.co.uk.mobileview.website/10voucher.php does not allow the input of any e-mail address -  keeps giving red bar error to enter a valid e-mail address?

    Thank you!

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    Answered by victor on May 23, 2016 at 04:10 PM

    Sorry for the inconvenience. I have tested you site in various phones and was not able to replicate the issue as my colleague.

    I have cleared your cache. Can you please also indicate exactly the mobile device that is having problems.

     

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    Answered by aricurn on May 23, 2016 at 05:24 PM

    Many thanks for all your help with this. The phone is a Samsung Windows phone  -would this make a difference? Thanks again

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    JotForm Support

    Answered by david on May 23, 2016 at 06:28 PM

    Depending on what browser you are using, it might.  Can you try mobile FireFox or Chrome?  Either of those should work properly, regardless of what type of phone is used.

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    Answered by aricurn on May 24, 2016 at 12:51 PM

    Thanks for the reply. I have tried chrome on my phone, but still won;t input the e-mail address?

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    Answered by victor on May 24, 2016 at 02:10 PM

    Sorry for the inconvenience. I have cloned your form and did further investigating. I noticed that you are using a TEXT BOX field with email validation. Instead of using this field can you replace it with the E-mail field we have in the QUICK FIELDS on the left bar.

    Please let us know if this helps.

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    Answered by aricurn on May 24, 2016 at 02:19 PM

    Oh that's wonderful - thank you SO much to all of you for sorting this out for me - so appreciated:)