- aricurnAsked on May 23, 2016 at 12:26 PM
I have integrated a form into a mobile site (the form works perfectly in the desktop site).
I added it in using the iframe code. When you try to input an e-mail address, a red bar comes up saying invalid e-mail address every time.
Please help and many thanks as really concerned
- JotForm SupportdavidAnswered on May 23, 2016 at 01:29 PM
I checked your embedded form on desktop, as well as mobile and was unable to reproduce the invalid email issue. I checked with several email addresses and each one passed the validation without issue. Are you still experiencing the error on your end? If so, is there a specific address causing the validation error? Let us know and we will be happy to have another look.
- aricurnAnswered on May 23, 2016 at 02:49 PM
Many thanks for your help with this. Still having a problem though. The desktop form is fine, but the mobile site (must be viewed on a smartphone) http://newquayvets.co.uk.mobileview.website/10voucher.php does not allow the input of any e-mail address - keeps giving red bar error to enter a valid e-mail address?
- victorAnswered on May 23, 2016 at 04:10 PM
Sorry for the inconvenience. I have tested you site in various phones and was not able to replicate the issue as my colleague.
I have cleared your cache. Can you please also indicate exactly the mobile device that is having problems.
- aricurnAnswered on May 23, 2016 at 05:24 PM
Many thanks for all your help with this. The phone is a Samsung Windows phone -would this make a difference? Thanks again
- JotForm SupportdavidAnswered on May 23, 2016 at 06:28 PM
Depending on what browser you are using, it might. Can you try mobile FireFox or Chrome? Either of those should work properly, regardless of what type of phone is used.
- aricurnAnswered on May 24, 2016 at 12:51 PM
Thanks for the reply. I have tried chrome on my phone, but still won;t input the e-mail address?
- victorAnswered on May 24, 2016 at 02:10 PM
Sorry for the inconvenience. I have cloned your form and did further investigating. I noticed that you are using a TEXT BOX field with email validation. Instead of using this field can you replace it with the E-mail field we have in the QUICK FIELDS on the left bar.
Please let us know if this helps.
- aricurnAnswered on May 24, 2016 at 02:19 PM
Oh that's wonderful - thank you SO much to all of you for sorting this out for me - so appreciated:)