What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to make autoresponder work?

    Asked by cardstory on March 14, 2012 at 04:07 PM

    Hello again! )

    For some reason an autoresponder doesn't work. I went to email alerts, created an atorespond email. In the field 'recipient email' I indicated the field, where a client puts his/her email (the very last field of the form on the last page). When I make a test using email alerts tool I receive an autorespond. But when I fill in the form and submit it I receive nothing.

    Page URL:
    http://form.jotformeu.com/form/20736459197363

    email recipient email alerts recipient email
  • Profile Image

    Answered by jeanettebmz on March 14, 2012 at 05:05 PM

    I cloned your form and tested it . It doesn't seem to be anything wrong on it

    Please refer carefully to this guide

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Make sure to change the Sender E-mail from your email address to something like "noreply@jotform.com" as this helps to ensure that the auto-response is not identified by the recipient's email provider as spam.

    Also, it is advisable to contact with your email provider and request them to add JotMail's IP Addresses to their whitelist. 

    188.138.106.153 107.20.173.204 174.34.57.218 174.34.57.216 174.34.57.214

    Thanks!

    Jeanette

  • Profile Image

    Answered by cardstory on March 14, 2012 at 06:29 PM

    I made exactly the same steps but for some unknown reasons it didn't work as I wrote. However I have now downloaded the code and placed it on my server. And now auto responder works! 

    Anyway, thank you very much for your answer! You guys are helping me a lot with creating my form!

  • Profile Image

    Answered by ELS_PHILS on September 21, 2016 at 12:20 AM

    hi my autorespond does not work https://form.jotform.me/62582926254462 and i delete also my SMTP but it doesn't work 
  • Profile Image
    JotForm Support

    Answered by Mike_G on September 21, 2016 at 02:00 AM

    @ELS_PHILS

    I have moved your concern to a new thread considering this thread is already old and we believe that we can better assist you if there will be a separate thread for your question to avoid confusion.

    Please click this link to go to the new thread created for you.