What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I have been using your forms for several years.

    Asked by simleggings on May 23, 2016 at 03:26 PM

    Recently our customers have indicated that they are not able to order from our website because the form doesn't click through to the PayPal service.  The desktop version is www.simleggings.com


    We have also been having trouble for quite some time with the same form on our mobile site.   m.simleggings.com


    What do we need to do to get this working again?


    Please call Colleen at 1 403 756 3883  (Stirling, Alberta Canada)



    Page URL:

  • Profile Image

    Answered by victor on May 23, 2016 at 04:54 PM

    I have just submitted a test form in your site and was able to view the paypal page with no problems.

    If you are still having problems, please let us know. We will be glad to take another look.

    PS. Please ignore the last submission as it was a test from our end.