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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    New Preferences UI: Cannot hide empty fields on email notifications

    Asked by GDBAtraining on May 23, 2016 at 04:15 PM

    I used to see an option to hide fields that are empty on the email notifications under Properties; however, I don't see that option anymore as the page I used to use looks different. Is this option located somewhere else on the page now?

    Page URL:

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    JotForm Support

    Answered by Mike on May 23, 2016 at 05:40 PM

    The hide empty fields on emails option is not currently available in our new UI. We have sent a request to our developers to add that option to the new UI.

    In the meantime, you can enable it via old UI. To switch between original and new UI use the next links.

    New UI:


    Original UI:


    Thank you.

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    JotForm Developer

    Answered by ceren on June 21, 2016 at 02:56 AM

    Hello GDBAtraining,

    We've removed Hide Empty Fields option from UI and made it enabled for all form by default.

    It should working as expected for your notification and autoresponder emails now.

    Thank you for contacting us.