What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why do I not receive a notification e-mail when my customer submits a registration?

    Asked by mahmood  on May 23, 2016 at 07:41 PM

    my website is www.masnj.org

    i used to recieve an e mail every time any one register on the website

    since 5/17/2016 i did not recieve any notification even though people are registering

     i confirm that when i logged on the account

    the user name is

    masnjoperations

    Page URL:
    www.masnj.com

    receive a name User Name confirm www
  • Profile Image
    JotForm Support

    Answered by Chriistian on May 23, 2016 at 10:54 PM

    I checked our mail logs for your email address mahmoodzaitr@yahoo.com and it appears that previous emails did fail to send.

    However, email notifications from May 23 are now being sent successfully. The issue appears to be resolved. You should receive the next emails to your address without any problem.

    You can also check your account's email history for the emails that failed to send. Simply follow this guide to learn how: How to View All Your Form Email History

    If you need further assistance, please let us know.