What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why doesnt the form appear on the mobile device?

    Asked by family1st on May 24, 2016 at 03:18 AM

    I built a couple of form and imported them into my website.

    The site is has responsive design, so it opens well on mobile devices, however the forms for not appear when the page they are in is opened from a Smart Phone or Tablet.

    Thanks.

    Page URL:
    www.family1st.me

    Mobile mobile device doesnt site thanks and
  • Profile Image
    JotForm Support

    Answered by Chriistian on May 24, 2016 at 04:32 AM

    I checked the form embedded on this URL - http://www.family1st.me/cyber-juniors/ and I was able to replicate the issue. The form was not displayed when viewed on mobile device (tested it with emulator). As per investigation, the form is not displayed because the container that has the form code is hidden when viewed on mobile device. Notice that when I viewed the site the CSS code for the container is set to display:block;

     

    @media screen and (min-device-width: 1024px)
    .mediumScreenDisabled {
        display: block;
    }

     

    But checking the site on mobile device emulator, the CSS code was changed to display:none;