What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are no longer receiving email notifications

    Asked by clafond on May 24, 2016 at 08:50 AM

    My Contact Form stopped sending me my notification e-mail. It was working fine. Nobody edited anything. I hadn't received any contact in quite a while, so i checked my Jotform inbox on your website. I have about 20 emails to answer because I didn't get the notifications. Each missed email is a possible $2200 loss.

    This isn't the first time this has happened. I am not a happy camper.

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    Answered by Ben on May 24, 2016 at 11:15 AM

    I took a look at your form email and I see that it was in the bounce list. I have removed it from the bounce list and you should now be receiving your email notifications without any issues.

    This is the reason that was sent back to our servers from your email server - which caused your email to end up in the bounce list:

    smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<451 Temporarily unable to process your email. Please try again later.>

    If it happens again, please do let us know.